Dispatch & Shipping
Most items which are in stock are dispatched within 3 business days. If you require express dispatch, please contact us via firstname.lastname@example.org so we can arrange this for you.
Pre-order Items - goods which are on pre-order are usually made to order and are handmade overseas, an expected arrival date is noted on the product page. This time frame may change and you will be notified in this instance.
Back-order Items - you will receive an email if one or more of your chosen items has been placed on back-order. Within 48 hours of this email being sent by us, we ask that you confirm in writing to either continue with your back-order items or be provided a refund or exchange for the back-order items.
Back-order items will be shipped at our cost, when shipped separately from your original order.
Shipping throughout Australia starts at $10 and is calculated on the weight / size of your goods.
We choose Australia Post or Fastway Couriers for the majority of our shipping, however some large and/or bulky goods may be sent via an alternative courier company.
You will receive confirmation once your order is confirmed in accordance with your chosen method of communication (email or text message).
Confirmation will then be sent when your goods are ready for shipping, this will include your Tracking Number and the name of the postal service / courier company.
In most instances, a signature will be required prior to the goods being released.
Authority to Leave - Please advise if you would prefer 'Authority to Leave', and your goods will be left without the required signature. Please note if this option is chosen, we will not be held responsible for items going missing or damaged from being left in an unattended location. Please add a note at checkout advising a suitable location for your goods to be left unattended.
Shipping within Australia
Please allow the following time frames for Regular Post via Australia Post (during non-peak periods) from the day of dispatch;
- Brisbane - 2 business days
- Sydney - 3 business days
- Canberra - 2-4 business days
- Melbourne - 2-4 business days
- Tasmania - 3-5 business days
- Adelaide - 3-5 business days
- Regional - 2-6 business days
- Perth, Northern Territory & Regional - 5-9 business days
Overseas shipping is charged based on weight - this will be displayed at checkout. We do not take responsibility for items incurring additional charges relating to taxes, customs or quarantine periods once they have left Australia. Please consult your local office or department if you require further information.
Terms & Conditions
By using our website and purchasing goods displayed on our website, you acknowledge that you have read and agree to the following conditions;
If you do not agree with the these conditions and the information above, please do not use our site.
The Nature of Artisan Goods
Most of our products are handmade by artisans and many pieces are rare, unique and one-off items. Due to the natural state of these products, variances will occur in shape, size, artistic representation and colour.
Whilst all care and due diligence has been taken to provide correct information relating to our products, slight variances may occur in relation to; measurement, size, shape, pattern, colour, place of origin, material and/or description.
Colours may appear different and the size of the goods may appear smaller or larger on your device/screen.
Please read our description carefully and take note of the measurement / size and consider if the goods are the right fit for your intended purpose.
Returns & Refunds
If your item arrives broken or damaged, please notify us in writing and attach photos of the damaged item - you must notify us within 48hrs of receiving the goods or signing for the goods and a replacement will be sent within a reasonable time frame.
Prior to a refund being given, we may ask for the item to be returned to us in its entire original packaging for inspection - in this case we will send you a postage paid label.
In accordance with Consumer Law, we do not offer an exchange or refund for change of mind, incorrect product choice or slight variations in pattern/texture.
A refund may be provided at our discretion for the original amount paid, less the fees and charges associated with the purchase.
Please choose carefully and if in doubt, prior to purchasing, please contact us via email at email@example.com so we can provide you with more information and/or photographs.
If your product is faulty and fails to meet a consumer guarantee - i.e. it does not do what was advertised on the website, it is not fit for its intended use or there is evidence of a true manufacturing fault), you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.
We do not accept: Incorrect product choice, Incorrect colour choice or slight variations (refer - due to the natural state of these products, variances will occur in shape, size, artistic representation and colour), misuse of the product in any way that causes a fault or problem with the product, did not follow recommended care or use instructions.
''Seconds Items'', ''Advertised Damaged Goods Items'', ''Photo-shoot/Styling Items'', ''Ex-Event Items'' are sold ''as is'' and will not be refunded, replaced or their value credited by any means.
All images displayed on this website are owned by Trade Winds and cannot be copied or reused for commercial purposes without our written consent.